We Value Your Opinion
Complaints
Making a complaint or giving compliments is a valuable indicator of the quality of our service and an opportunity to improve that service. We assure all our clients that we encourage them to instigate the complaints procedure whenever they feel that it is necessary.
We do not wish clients to confine complaints to major issues. Indeed we encourage clients to comment on all matters they feel they need to highlight. Issues like being kept waiting without explanation or being spoken to in a manner they do not like or similar should not be tolerated.
It is our policy that all matters that disturb or upset a client should be reported and recorded and corrective action is taken. Only in this way can we work toward meeting our aim of continuously improving our service.
We commit that;
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All complaints are taken seriously
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All complaints are acted on with fairness and impartiality
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You will receive a response within 3 days of a complaint being made and a final reply within 28 days. If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the service provided. You will be informed of what that action is.
How do I complain?
If there is an issue you would like to raise, you can do so by calling 07388918983, downloading our complaints form below and forwarding by e-mail to contrastcare@outlook.com or alternatively by writing to us at our office address below.
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Angela Davidson
Registered Manager
Contrast Care Ltd
1 The Old Telephone Exchange
Drumchardine
By Kirkhill
IV5 7PX
The Care Inspectorate encourages complainants to raise matters of concern in the first instance with the provider. However, if you are dissatisfied with the way we have dealt with your complaint, you can ask the Care Inspectorate to look at it.
You can contact the Care Inspectorate by calling the national enquiries line on 0845 600 9527 or in writing to the local office at:
Great Glen House
Leachkin Road
INVERNESS
IV3 8NW
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